The Tolling Ombudsman retired effective 30 June 2019

It has been some time since we have posted, but we thought you might want to know this. According to the TCO Tolling Customer Ombudsman website, Mr Michael Arnold retired as the tolling ombudsman, effective 30 June 2019. The website says a Mr Nicolas Crowhurst has been appointed as the Interim TCO Tolling Customer Ombudsman. […]

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The need for an official Tolling Ombudsman service

Note: Originally published by us on The Scandal. As the toll road industry is fraught with a myriad of complaints, it is no wonder implementing an Ombudsman service was necessary to manage the arbitration process. However, the implementation of the Tolling Customer Ombudsman (TCO) service and the legitimacy of its current operation have raised concerns, […]

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