Transurban alleges Toll Redress provides misleading information

On 7 November 2017, 9 News Queensland ran a story on Transurban’s (go via) exorbitant administration fees. In that story Michael Fraser from Toll Redress suggested writing a letter to Transurban and asking them to confirm that the administration fees charged were the “actual cost” incurred by Transurban. He went on to say that “you’ll […]

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Transurban Administration Fee Calculations FY17
Transurban FY17 Admin Fee Calculations

Every day, our office is contacted by people from around Australia that have incurred hundreds of dollars, and normally thousands of dollars in Administration Fees. One just last week had over $6,000 in administration fees for just over $700 in unpaid tolls. The administration fees represented 89% of the debt and were 707% greater than […]

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Transurban’s Customer and Communities Advocate
Transurban's Customer and Communities Advocate

On 15 June 2017, the Greens announced that they secured a Senate inquiry into toll roads. In or around July 2017, Transurban submitted a 52 page submission that was published as submission No. 27. On page 16 of Transurban’s submission, it states, “We are focused on continual improvement of customer assistance, including the recent appointment […]

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