Transurban alleges Toll Redress provides misleading information

On 7 November 2017, 9 News Queensland ran a story on Transurban’s (go via) exorbitant administration fees. In that story Michael Fraser from Toll Redress suggested writing a letter to Transurban and asking them to confirm that the administration fees charged were the “actual cost” incurred by Transurban. He went on to say that “you’ll […]

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Transurban’s Customer and Communities Advocate
Transurban's Customer and Communities Advocate

On 15 June 2017, the Greens announced that they secured a Senate inquiry into toll roads. In or around July 2017, Transurban submitted a 52 page submission that was published as submission No. 27. On page 16 of Transurban’s submission, it states, “We are focused on continual improvement of customer assistance, including the recent appointment […]

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