The Tolling Ombudsman retired effective 30 June 2019

It has been some time since we have posted, but we thought you might want to know this. According to the TCO Tolling Customer Ombudsman website, Mr Michael Arnold retired as the tolling ombudsman, effective 30 June 2019. The website says a Mr Nicolas Crowhurst has been appointed as the Interim TCO Tolling Customer Ombudsman. […]

Read more
Transurban’s Customer and Communities Advocate
Transurban's Customer and Communities Advocate

On 15 June 2017, the Greens announced that they secured a Senate inquiry into toll roads. In or around July 2017, Transurban submitted a 52 page submission that was published as submission No. 27. On page 16 of Transurban’s submission, it states, “We are focused on continual improvement of customer assistance, including the recent appointment […]

Read more